Monkey Tails uses Pay Pal for payment of your purchase. This does not mean you can't use your credit or debit card. If you do not have a Pal Pay account you may check out using your personal cards. Once your payment clears, your items will be shipped ASAP. We ship USPS and the cost depends on the weight and size of package. We ship from Montgomery, Alabama: therefore, anyone living in that area is welcome to pick up their purchase. In this case, you will still use the check out process but choose the "pick up from store" option instead of a shipping mode. Please feel free to email us with any problems you may have. REMEMBER... If you chose first class shipping there is tracking but no insurance on your package. Please be sure our email is in your address book so our correspondence will reach you and not sit in your spam folder. (firstname.lastname@example.org)
Please inspect your shipment immediately upon arrival for accuracy. If there is a mistake with your order please email us at email@example.com with a reason for your return. We will gladly exchange your merchandise within 14 daysof receipt or issue you a Monkey Tails credit. Please contact us FIRST before returning any package. All returnable clothing must be in its original state. Shipping fees will be incurred by the purchaser unless the return is due to a factory error.